Security Center SaaS Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Web, desktop, and Mobile applications Operational
90 days ago
100.0 % uptime
Today
Device management (enrolment and device configuration) Operational
90 days ago
96.22 % uptime
Today
Video Operational
90 days ago
100.0 % uptime
Today
Video Recordings Operational
90 days ago
100.0 % uptime
Today
Access Control Operational
90 days ago
100.0 % uptime
Today
System Management portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Security Center SaaS Infrastructure Maintenance Sep 17, 2024 02:00-06:00 EDT
Dear customer,

We want to inform you that there’s a planned maintenance coming up for Security Center SaaS.

The maintenance is in a relation to an update of a cloud component that handles the desktop, web, mobile and applications connectivity, as we’ll be performing an upgrade.

Access to your system will be temporarily interrupted during the maintenance periods listed below.

Video recordings and access operations will not be affected.
- September 17th from 02:00-06:00 EDT (06:00-10:00 UTC)

We appreciate your patience and understanding. For more information or if you have any questions or issues open a support case on the Genetec Technical Assistance Portal.
Posted on Sep 13, 2024 - 13:19 EDT
Past Incidents
Sep 17, 2024

No incidents reported today.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024
Security Center SaaS Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 20:00 EDT
Scheduled - Dear customer,

We want to inform you that there’s a planned maintenance coming up for Security Center SaaS.

The maintenance is in a relation to an update of a cloud component that handles the desktop, web, mobile and applications connectivity, as we’ll be performing an upgrade.

Access to your system will be temporarily interrupted during the maintenance periods listed below. Video recordings and access operations will not be affected.
- September 11th from 20:00-24:00 EDT (00:00-04:00 UTC on Sep 12th)
- September 12th from 14:00-18:00 EDT (18:00-22:00 UTC)
- September 13th from 02:00-06:00 EDT ( 06:00-10:00 UTC)

We appreciate your patience and understanding. For more information or if you have any questions or issues open a support case on the Genetec Technical Assistance Portal.
Sep 5, 16:24 EDT
Sep 12, 2024

No incidents reported.

Sep 11, 2024
Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage